Position: Senior Business Manager
Status: Full time, regular
Supervisor: Chief Revenue Officer
Core Hours: 8:30 a.m.-5:00 p.m., Monday-Friday (Work is sometimes required outside of these hours, depending on business needs.)
Location: Chicago, IL
Compensation: Salary, base $80,000-$100,000 with opportunities for commission

Position Overview: The Healthcare & Public Sector Business Development Representative is a dynamic, results-driven professional responsible for developing and expanding relationships within local healthcare systems, government agencies, higher education and public institutions. This role focuses on growing Thomas Interiors’ presence in Health, Public sector and Higher education verticals while identifying opportunities, understanding operational and facility needs, and delivering tailored workplace and furniture solutions that support patient care, staff productivity, and public service environments.

The ideal candidate has a strong understanding of healthcare and public sector environments, including the operational demands, procurement processes, and regulatory considerations that influence facility design and furniture selection. Success in this role requires a consultative sales approach, work within a team, the ability to build trust with key decision-makers, and a commitment to delivering solutions that enhance functionality, durability, and user experience.

Key Responsibilities:

• End-User Relationship Development: Develop and maintain strong relationships with key decision-makers including facility leaders, administrators, procurement teams, department heads, and leaders across healthcare systems and public institutions. Establish Thomas Interiors as a trusted partner by regularly engaging with clients and understanding their operational and facility needs.

• Business Development & Sales Growth: Identify and pursue new business opportunities within hospitals, outpatient clinics, medical office buildings, municipal agencies, higher education institutions, and other public sector organizations. Proactively engage potential clients to uncover upcoming projects, renovations, and facility expansions that align with Thomas Interiors’ solutions.

• Influencer Focus & Development: Engage and drive new relationships within the influencer community ie: Commercial Real Estate, Architecture & Design and General Contractors. Identify and create a tailored go to market strategy in partnership with TI leadership for Health Care, Public Sector & Higher Education firms.

• Consultative Solution Selling: Work closely with end users to understand functional requirements, workflow challenges, and operational goals. Recommend furniture and workspace solutions that support patient-centered care, staff wellbeing, durability in high-use environments, and efficient space utilization.

• Product & Industry Expertise: Demonstrate deep knowledge of Thomas Interiors’ product offerings, including materials, performance characteristics, and customization capabilities suited for healthcare and institutional environments. Stay informed on industry trends including infection control considerations, accessibility requirements, and evolving workplace needs.

• Proposal Development: Develop pricing budgets, quotations, and solution proposals by gathering relevant project information, including product specifications, vendor discounting, procurement requirements, and margin considerations. Ensure proposals align with institutional purchasing processes and public sector procurement guidelines.

• Customer Support & Account Management: Provide exceptional service throughout the sales and project lifecycle by addressing client inquiries, coordinating design consultations, and ensuring a seamless client experience from initial engagement through project completion.

• Market Intelligence: Maintain awareness of healthcare and public sector facility trends, capital planning initiatives, and competitor activity to identify emerging opportunities and adapt sales strategies accordingly.

• Internal Collaboration: Work cross-functionally with sales leadership, design teams, and operations to deliver high-quality solutions that meet client expectations and project timelines.

• Additional Responsibilities: Other duties, as assigned

Qualifications:

• Proven sales or business development experience, preferably within healthcare, government, institutional, or contract furniture environments

• Strong understanding of healthcare facilities, public sector operations, or institutional environments

• Experience working with facility managers, administrators, procurement teams, or leadership stakeholders

• Excellent communication, presentation, and relationship-building skills

• Ability to manage multiple projects and deadlines in a fast-paced environment

• Detail-oriented with a strong commitment to delivering exceptional client service

• Self-motivated, goal-oriented, and able to work independently

• Proficiency in CRM tools and Microsoft Office Suite

• Preferred: Bachelor’s degree in business, marketing, interior design, healthcare administration, or related field

Position: Account Manager
Status: Full time, regular
Supervisor: Chief Revenue Officer
Core Hours: 8:30 a.m.-5:00 p.m., Monday-Friday (Work is sometimes required outside of these hours, depending on business needs.)
Location: Chicago, IL
Compensation: Salary, base $60,000-$80,000 with opportunities for commission

POSITION SUMMARY: Account Managers drive company growth and market share by fostering and maintaining existing client relationships as well as procuring new clients. The Account Management team facilitates planning, communication, and collaborative execution on each project.

RESPONSIBILITIES:

• Serve clients well by carefully tending to their short-term and long-term needs, cultivating enduring relationships

• Win new business with our existing accounts by proposing ideas for new projects, revisiting past product solutions, and generating sales with additional client locations/divisions

• Build rapport with clients by responding quickly to requests, maximizing face time with key contacts, and hosting presentations about new products and important industry trends

• Guide each project through the Thomas Interiors order process by assuming a leadership role as you collaborate with the client, designers, project managers, order coordinators, and the operations team

• Provide learning opportunities for clients by hosting tours and social events at the Herman Miller showroom, as well as the Thomas Interiors Bloomingdale and Chicago office showrooms

• Review short-term and long-term goals, objectives, and ideas with the Senior Manager of Account Leadership

• Contribute during Account Leadership Team meetings by exchanging ideas with co-workers, sharing best practices, actively participating during new product training sessions, and encouraging Sales colleagues

• Consistently and strategically broaden knowledge of office furniture through training, research, and the pursuit of diverse project opportunities in order to gain a well-informed familiarity with our product lines

SKILLS + ABILITIES:

• A high energy, persuasive personality with the ability to close deals aggressively

• Outstanding written and verbal communication skills, including experience in presentations and negotiations

• Ability to analyze situations, think creatively on one’s feet and solve problems under pressure

• Possession of a personal vehicle for the transportation of company products used for sales appointments

• Ability to effectively handle products for delivery or demonstrations without assistance

• Proficiency with office communication, CRM, and sales software tools

EDUCATION + QUALIFICATIONS:

• Bachelor's degree in applicable discipline or equivalent experience

• 3+ years of successful account management experience, with a proven track record of planning/execution preferred

• Substantial knowledge of office furniture preferred

• Significant experience in the architecture & design, commercial real estate, and/or commercial interiors industries preferred

Position: Project Coordinator
Status: Full time, regular
Supervisor: Project Coordination Team Lead
Core Hours: 8:30 a.m.-5:00 p.m., Monday-Friday (Work is sometimes required outside of these hours, depending on business needs.)
Location: Wheaton, IL
Compensation: Salary, $55,000 - $73,000

POSITION SUMMARY: The Project Coordinator plans, coordinates, and implements the order, delivery, and installation of small to mid-sized contract furniture projects.

RESPONSIBILITIES:

• Direct, coordinate and manage task assignments and completion for entire dealer team.

• Coordinate and schedule delivery and installation of product.

• Provide timely, formal written communications throughout project to client, dealer and project team.

• External: Coordinate with client, property manager, and contractors as required.

• Internal: Coordinate with salespeople, order coordinators, warehouse, delivery drivers, and installers.

• Obtain delivery and installation quotes.

• Review ship dates for adherence to project schedule and maintain status report.

• Monitor receipt of product to installation vendor’s warehouse.

• Confirm any delivery requirements at the destination, including site conditions and COI’s.

• When required, coordinate electrical integration with furniture.

• Assemble installation packets and send to installation company.

• Communicate with installer at beginning and end of installation and field questions as required.

• Identify punch items and oversee punch list resolution.

• Enter intermarket orders and upload supporting documents.

• Monitor service email box and communicate with customers/vendors to complete warranty/service requests.

• Train and mentor other team members as assigned.

• Enter and invoice customer orders in CORE (the company's business system).

SKILLS + ABILITIES:

• Advanced in Microsoft Office applications (Word, Excel, Outlook, etc.) and PDF-editing software required

• 2-5 years business-to-business platform experience

• Excellent written and oral English language communication skills

• Extremely organized, detail-oriented and able to work under pressure

• Must be able to multitask and prioritize

EDUCATION + QUALIFICATIONS:

• Bachelor’s degree or equivalent experience

• Minimum of two years of experience in contract furniture, commercial interiors design, project management, or related field

• Familiarity with CORE (the company’s business system) a plus

Position: Project Designer
Status: Full time, regular
Supervisor: Design Team Lead
Core Hours: 8:30 a.m.-5:00 p.m., Monday-Friday (Work is sometimes required outside of these hours, depending on business needs.)
Compensation: Salary, $60-85K based on experience

Position Overview:
The Project Designer applies technical knowledge and specialized skills in order to provide commercial furniture interior design services to clients and colleagues.

Key Responsibilities:
Interior Design

• Lead design efforts from initial meeting through installation.

• Attend client meetings to ensure design scope.

• Perform site visits to confirm conditions and verify electrical and architectural dimensions.

• Collect necessary data through programming to determine client needs when required.

• Provide space planning & floor plan development.

• Create workstation typicals.

• Select finishes for furnishings, flooring, walls, windows or ceilings when requested.

• Provide furniture selections and specifications.

• Prepare look books with furniture & finish selections to improve customer visualization.

• Inventory product for reconfigurations when required.

• Perform quality checks to ensure accuracy of specifications.

• Prepare furniture installation documents to our installation lead or project manager to equip the team for accurate installation of furniture.

• Installation package to include: 3-D isometric of workstation, dimensioned furniture plan, dimensioned electrical and panel plan, elevation views of configs indicating tiles, tagged furniture in floorplan view with idea book.

• Problem-solve installation issues or punch list items with Project Manager or Installer as needed.

• Participate in training and development activities as assigned.

Project Communication + Coordination

• Communicate design progress to salesperson.

• Provide pricing and specifications to salesperson.

• Discuss project phasing with project manager.

• Deliver specifications to order coordinators by using a SIF file.

• Communicate with sub-contractors as required for wall treatments, flooring specifications, ceiling, lighting, workstation electrical or built-in furniture options.

• Determine communication needed with A & D firms or clients with salesperson.

• Email communication with vendors for pricing and product information.

Skills + Abilities:

• Proficient in Microsoft Office 365 applications, such as Word, Excel, PowerPoint, Teams, etc.

• Proficient in production of working drawings: Space planning, floor plans, furniture plans, finish schedules  (AutoCAD and/or CET experience a plus)

• Rendering ability preferred (CET experience a plus)

• Proficient creating specifications in Project Spec or equivalent

• Ability to work effectively under pressure and meet tight deadlines

• Commitment to providing the highest level of design service

• Ability to multitask and prioritize efficiently

• Detail-oriented with problem-solving abilities

• Self-motivated, proactive, and ability to work with little to no supervision

• Positive, efficient team player

• Good communication skills to interact effectively with individuals at various levels of an organization both within and outside the company

Education + Qualifications:

• 4-Year Bachelor’s Degree in Interior Design, Architecture, Fine Arts, or similar field

• 2+ years of experience in commercial design or related field

• Preferred: Interior design license or NCIDQ certification obtained or in process