Order management

Order coordinator

The Order Coordinator oversees the order process from beginning to end, partnering with Sales Associates, Project Managers, Designers, Suppliers and Installers in order to streamline and ensure accurate and quality customer service.

 

RESPONSIBILITIES

  • Coordinate with all TI departments, suppliers and installers to ensure the proper execution of every order and project
  • Acquire installation quotes from outside installers
  • Enter orders and quotes in the internal database
  • Generate and electronically distribute purchase orders to suppliers
  • Receive supplier acknowledgments, verify accuracy and update the internal database accordingly
  • Communicate varying customer needs to suppliers throughout the project process
  • Efficiently maintain up-to-date order-tracking documents and ship dates
  • Track installer schedules and update the internal database accordingly
  • Interface with suppliers to quickly resolve issues related to damaged and defective products
  • Answer inbound phone calls on our general line, backing up the receptionist

 

QUALIFICATIONS

  • Exceptional initiative
  • Strong attention to detail
  • Fantastic follow-through
  • Remarkable ability to multi-task
  • High capacity to set and respond to varied priorities
  • Ability to preform in a fast-paced environment
  • Minimum two years of experience in customer service, office administration, purchasing or a related field